Hotel & Flight Reservation Only Service Fees​

Cancellation Policy​

Program Changes​


Terms & Conditions​


Heritage Mandalay Travels & Tours Company Limited is licensed to book all services, including guides, hotels, transportation, flights and more. Advanced reservations are highly recommended in order to get preferred hotel rooms and flight seats. Should our proposed hotels not be available we will offer alternatives and inform you of any changes. Please note that a copy of your passport is required to issue domestic flights so please provide this information upon booking.​


An updated booking status will be sent to you within 2 business days of your reservation. However some suppliers, especially in remote areas, are slower to reply and in this case we will let you know as soon as possible.​

A 50% deposit is required after sending booking confirmation status. This is used to pay a deposit on hotels, flights and other services. In some cases, for example luxury river cruises or beach hotels during peak season, a larger deposit is required by the supplier. In this case we will inform you and explain the booking conditions of that particular service.

The balance payment is due one month prior to your arrival. You can send money via bank remittance, bank draft or wire transfer to our bank account–our account details will be provided on your invoice. Any bank fees incurred by our bank shall be absorbed by our company while any bank charges/fees levied by the sender's bank must be borne by the debtor.​

Deposit & Payment​

Rates & Validity​

All rates are quoted net to the clients in US Dollar based on current rates of exchange. Prices are subject to change due to currency fluctuations or fuel surcharges without prior notice. The price will only be guaranteed upon receipt of deposit payment.

Our prices include accommodation (based on shared twin or shared double room), transfers and domestic airfares as well as meals and services as mentioned in the specific program. Validity of our rates is mentioned in the program proposal and rates cannot be guaranteed outside of the stated period.​

For bookings of flights and/or hotels with no additional services, a flat reservation fee of 15 USD will be added to each booking.​

A fee will be levied for cancellation of confirmed reservations as follows :

  • 31 days or more prior to arrival: Loss of the deposit
  • 21 – 30 days prior to arrival: 50% of the package price
  • 15 – 21 days prior to arrival: 75% of the package price
  • 14 days or less prior to arrival: 100% charge​

Heritage Mandalay reserves the right to re-arrange the order of any tour program, to cancel or substitute elements of any tour itinerary without prior notice, when local conditions require such changes. All itineraries depending on domestic flight confirmations are subject to changes.​




Hotel & Flight Reservation Only Service Fees​

Program Changes​

Cancellation Policy​


Heritage Mandalay Travels & Tours Company Limited acts as intermediary between the concerned suppliers and local tourist offices providing the services. Heritage Mandalay Travels & Tours Company Limited is therefore not responsible for any loss, injury or damage caused to the tourists, including those occurring outside the touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists themselves.

Heritage Mandalay Travel strongly suggests that passengers take out adequate private travel insurance. Heritage Mandalay Travel also reserves the right to provide alternative accommodation or switch around programs if, due to reasons beyond its control. Programs, prices, services and conditions are based on current costs at the time of printing and therefore are subject to changes without prior notice. Participation in our tour implies the tourists’ agreement to the above mentioned conditions.​